Symantec removed all WinFax PRO related technical documents and files from their Web site and we’ve been receiving emails asking for the password to the WinFax Pro 10.04 update file. Symantec still has the file available for download with password details, you can download the file and password to unzip from here.

Can’t find an answer to your WinFax question? We have a community forum dedicated to WinFax PRO fax software for Windows. Available online since 2001. Visit and join our support forum for WinFax PRO here WinFax Forums

Symantec WinFax PRO is a discontinued product that is no longer sold by the manufacturer. The software and technical support was discontinued in June 2006. The last version of WinFax PRO that was released is WinFax PRO 10.  To purchase WinFax PRO, you’ll need to buy from a liquidator/distributor that has NOS (New Old Stock). One source for new or used software is eBay, but be cautious when purchasing software from a seller as you may be buying counterfeit (copied) software.

This video shows how to import your existing WinFax PRO phonebooks into FaxTalk fax software. To perform these steps, you must have WinFax PRO installed on the same computer where the FaxTalk software is installed. Shown installed in this video is FaxTalk FaxCenter Pro 8.0 and WinFax PRO 10.

1. Start WinFax PRO and leave it open in the background.
2. Open FaxTalk. In FaxTalk, click File, New, Phonebook. Type in the new phonebook name.
3. Select the phonebook you just created.
4. Click File, Import.
5. Select WinFax PRO phonebook from the list.
6. Select the specific WinFax PRO phonebook you want to import.
7. Add or remove any field mappings (optional)
8. Click Finish to begin the import process.
9. If FaxTalk detects duplicate entries, it will ask if you want to update or ignore the entry.

WinFax PRO 10.04 is the last update released by Symantec, before you update to this version you need to determine the version of WinFax you have installed.  Unfortunately, the developers of this patch did not do any checking for previous versions installed before allowing this update to complete. If you update an older version with this, you could cause your WinFax PRO to fail.

Check the version of WinFax PRO you have before updating.

This update works with version 10.03 in English language only.  In WinFax PRO, click on Help, About to display the information dialog box. Here you will find the release of WinFax PRO installed.

Download and install the WinFax PRO 10.04 Update

Download the WinFax PRO 10.04 from Symantec’s Web site. Where to download the WinFax PRO 10.04 update

and, installing the WinFax PRO 10.04 update.

As of April 8th, 2014 Microsoft will no longer be providing security updates to Windows XP.  How does this affect your WinFax PRO setup?  You can continue using WinFax PRO and Windows XP will continue to operate normally without these updates, but  Microsoft XP support services will no longer be available and security patch updates will no longer be released by Microsoft.

Microsoft recommends replacing Windows XP with their latest operating system,Windows 8.1. If your computer is several years old, you’ll likely require a new computer with the hardware capable of supporting the new operating system.  Older legacy software designed for Windows XP and earlier, such as WinFax PRO, will also have to be replaced.   You may also need to replace your fax modem with one that has support for the latest operating systems. Fortunately, a reliable WinFax PRO replacement does exist and it also supports the latest operating systems from Microsoft.

FaxTalk is your easiest transition from the WinFax PRO software. Check our links on this page for FaxTalk software or visit our Web page at http://store.GetFaxing.com

FaxTalk allows you to save a secondary copy of your incoming faxes and messages to a folder of your choice. With a Microsoft Windows compatible Cloud Storage client software such as DropBox, Microsoft OneDrive or Google Drive you can store a copy your faxes and messages and have them accessible on all your computers, mobile devices and tablets where your Cloud storage client software is installed. This allows to you have immediate remote access to all your incoming faxes and messages from multiple devices. 

Requirements

Activate and install the Cloud storage service client software for Microsoft Windows. You need to install the Cloud Storage software on the same computer where FaxTalk is installed.  You will require an active internet connection for this feature to work. The following services listed below offer free service, optional paid storage solutions are also available.  Other cloud services may be compatible but are not listed here.

• DropBox
• Google Drive
• Microsoft OneDrive

Configure FaxTalk to automatically save a copy of received items

To organize your faxes and messages, we recommend you create a dedicated folder somewhere within your cloud storage area, you can call this folder “Faxes” or use a name of your choice. Once you have configured your Cloud Storage software, you can setup FaxTalk to save a copy of faxes and messages to this folder you just created on your cloud storage.

1. In your FaxTalk software, click Tools, Options. Select New Item Events.
2. Enable the option “Automatically save a copy of receive items to a folder“.
3. Click the Setup button.
4. Click the “…” button to select the folder location where you want the faxes and/or messages to be saved. This folder location will be the location of your Cloud Storage service. (Example:  C:\Users\UserName\Dropbox\Faxes)
5. Select “Adobe PDF” or “TIFF” format for the “When saving received faxes use” option.
   NOTE: If you select Adobe PDF, the faxes will be stored in PDF format. To view these faxes, you will require a compatible Adobe PDF viewer on the device you are using to view the faxes.   TIFF format will require imaging software that can automatically display TIFF images.
6. Select any other preferred options in the dialog box, then click OK.
7. All received faxes and messages will now be uploaded to your cloud storage location as they are received.
   NOTE: Faxes and messages are still stored locally. The cloud storage is a secondary location.
   NOTE: Faxes are stored in PDF, TIFF or FAX (FaxTalk) format.  Messages are stored in WAV audio format. A compatible viewer and audio application is required on the remote device to view faxes or listen to messages.

The post How to store and access your received faxes and messages on Dropbox, OneDrive or Google Drive appeared first on FaxTalk.

Faxes can fail during sending or receiving for a variety of reasons. Some possible causes for this situation include:

Reliability issues with the modem hardware or modem drivers

Many of the operations that are performed by the FaxTalk software are dependent on the quality of the modem hardware and modem drivers.

Telephone line quality

The quality of the telephone line connected to the modem being used by FaxTalk to send faxes can have an impact on the ability to reliably send or receive faxes.

Lower your fax speed in FaxTalk

Adjusting the speed can help when having difficulties sending or receiving faxes. To change the default fax speed settings in FaxTalk:

1. Open the FaxTalk program.
2. Click on the Tools menu and select the Options command. The FaxTalk Settings application will open.
3. Click on the Modem selection in the list to display the Modem configuration page.
4. Select the modem from the list and click the Properties button.
5. On the Modem Settings dialog click the Fax tab.
6. On the Fax tab under the Modem speed settings, select 9600 from both the Fax transmission speed and Fax receive speed dropdown lists.
7. Click OK to save the change and close the Modem Settings dialog.
8. Click OK to close the FaxTalk Settings application.

Adjusting (ECM) Error Correction Mode in FaxTalk

Error Correction Mode (ECM) can improve fax transmission quality by verifying the data received is the same as the data sent. This may help in cases where VOIP connections result in some minor data packet loss. However, when there are many errors and retries due to line noise or packet loss/jitter, faxes will usually fail completely. To enable or disable Error Correction Mode (ECM) support in FaxTalk:

1. From FaxTalk, click on the Tools menu, and click Options.
2. In the configuration list on the left, click Modem.
3. On the Modem configuration page, click Properties.
4. On the Fax tab check Enable Error Correction Mode (ECM) support, uncheck to disable..
5. Click OK to close the Modem Settings dialog.
6. Click OK to save the changes and close FaxTalk Settings.

The post Problems sending or receiving faxes with FaxTalk appeared first on FaxTalk.

Windows 8, Windows 7, Vista (32 bit or 64 bit)

For 32 bit or 64 bit versions of Microsoft Windows 8, Microsoft Windows 7 or Microsoft Vista the CD Driver disk is not required. The modem drivers provided by the operating system are sufficient for the installation of the fax modem.

1. If using Windows 8, go to the Desktop Screen.
2. Plug the Fax Modem directly into any USB slot.
3. Windows should automatically recognize the fax modem as being inserted and begin searching for and installing device drivers.  After a few minutes Windows should display that the device driver has been installed.
4. Plug one end of the phone cable into one of the two available jacks on the fax modem.
5. Plug the other end of the phone cable into your telephone wall outlet.

Verify Installation of Fax Modem

1. In the Search programs and files, type “Modem” and press Enter.
2. A “Phone and Modem” dialog box should appear.
3. Click the “Modems” tab.
4. In the dialog box, your fax modem should appear in the list. Select the fax modem you just installed and click Properties.
5. Click “Diagnostics” Tab.
6. Click “Query Modem” button.
7. You should see a series of response codes from the modem.

The post How to install the Conexant USB Fax Modem with FaxTalk appeared first on FaxTalk.

Recycle your fax machine

While its common practice to format or erase memory on electronic devices before you dispose, recycle or sell it.  It is really an uncommon practice that is done with older fax machines.  Even so, if you do erase the contents of a fax machine are you actually erasing everything?

The answer is likely a no. There are many people that are unaware that many old school fax machines (even those without memory capability) can store a “copy” of your received faxes.  How is this possible?  With a thermal “print cartridge” technology that is commonly used in most plain-paper fax machines.

If you have a fax machine that uses a thermal print cartridge roll, it is storing an image of every single fax page you’ve received. While that isn’t a big deal while you own the machine, what happens if you suddenly decide you want to give away, sell or dispose your fax machine? You could be giving out sensitive information to prying eyes without knowing it.  As well, simply replacing a used thermal print cartridge on your fax machine and disposing the old one could expose your received faxes to prying eyes.

For someone to view these received faxes, you don’t need any special hacker skills or computer know-how.  All that is required is to remove the thermal carbon roll from the fax machine and read it like a paper scroll against a back-light. Your suspect will have the information they’re looking for and carbon-dirty fingers.

Unfortunately, many people don’t properly dispose their fax machine and a secure method to dispose/recycle a fax machine really doesn’t exist unless you destroy the thermal print cartridge roll first (making the fax machine unusable, until the roll/cartridge is replaced.)

If you are recycling your fax machine, you should ensure all memory is erased properly and perform a full reset as suggested by the manufacturer of the fax machine. You should remove the thermal print cartridge roll and dispose (destroy) it separately.

If you plan on selling your fax machine, you could replace the cartridge roll with a new one (or inform the buyer that they would require a new cartridge roll)

The post Before you recycle your fax machine appeared first on FaxTalk.

Dialing settings in FaxTalk fax software

FaxTalk uses Windows Dialing Properties by default to manage the rules for dialing fax numbers. FaxTalk can utilize the multiple dialing configurations set up in Windows when sending faxes from different physical locations.

You can change the dialing method used by FaxTalk to bypass the Windows Dialing Properties if desired.

To change the dialing method used by FaxTalk :

1. From within the FaxTalk software, click on the Tools menu, click Options.
2. In the configuration list on the left, click Dialing.
3. On the Dialing configuration page, select the desired method for dialing numbers from the ‘Dial numbers using:’ drop down list. Available options are ‘Windows Dialing Properties’, “FaxTalk Dialing Properties’ and ‘Dial exactly as entered’.
4. Click OK to save the changes and close FaxTalk Settings.

Note: The Dialing properties group box contains the options available for the selected dialing method. If using ‘Windows Dialing Properties’ you can select the location and open the Windows Dialing Properties dialog box to change Windows dialing settings directly.

The post Dialing settings for FaxTalk fax software appeared first on FaxTalk.

A Trojan e-mail spoofed as a “fax message” is going around with the subject eFax message from “POTS modem 2 – 1 page(s), Caller-ID: 1-630-226-2563”. This is especially disturbing if you have an eFax account, as this e-mail message does look like a real eFax message. The tell-tale sign of a Trojan is the attached .ZIP file that when uncompressed is executable file (fax_2342.exe). If you received this e-mail, you should delete it immediately.

The Trojan will attempt to steal banking information, and resend the same message to others in your Outlook contact list.

The post Fake eFax message from “POTS modem 2 ” – 1 page(s), Caller-ID: 1-630-226-2563 appeared first on FaxTalk.

Iristel, a licensed telecommunications company in Canada that provides the Canadian phone numbers to Florida based VoIP provider netTalk, has suspended service due to non-payment of services.

According to Iristel, nearly $2 Million in fees for the past two years is outstanding. Iristel claims that it has been requesting payment from netTalk for several months. Iristel provided a final notice in December 2015 to either pay the overdue amount or service would be shut down effective January 15, 2016. netTalk does not have a telecommunications license in Canada, so it is unable to provide telecom services in Canada. The company rents the numbers from Iristel, and re-sells them to netTalk customers in Canada. netTalk claims it did receive notice for payment and the warning that services would be shut down on January 15th, 2016. Instead of making the payment, netTalk made arrangements to have all numbers ported to a third-party telcom provider prior to the deadline. According to netTalk, the new provider made multiple attempts to transfer the numbers before the deadline, but received no response from Iristel.

During the interruption, netTalk’s solution was to provide customers with another telephone number they can use. This is the not first time netTalk has been in a non-payment dispute, Iristel stepped in and helped netTalk back in 2013 when they were disconnected from another provider Fibernetics for non-payment. You can find more info on Iristel’s side of the dispute here : Guarantee to netTalk customers

On January 21st, Iristel restored service to netTalk Canadian subscribers by completing a deal with another telecom service provider Primus Canada. In the deal, Primus will be paid for services provided while Iristel will receive a portion of that payment. More info here netTalk phone lines back in service. While the parent company of Primus has just filed for bankruptcy, there’s a possibility of future supplier related service disruptions for netTalk’s Canadian subscribers. This recent interruption only lasted 6 days while the previous dispute in 2013 was costly, as some customers lost established phone numbers. Buyer beware when porting your phone number to a VoIP provider.

The post netTalk subscribers in Canada lose incoming phone service again due to dispute appeared first on FaxTalk.

Modem Speaker Output to your Sound Card

Want to be able to hear the audio progress of faxes and voice calls on a speaker instead of the hard to hear internal fax/voice modem speaker? You can configure your internal or external fax/voice modem to output the audio to an external speaker or other device. These instructions are for use with some external or internal fax/voice modems that have a LINE OUT 3.5mm speaker jack for external audio.

NOTE: Mini USB type modems and many fax only modems do not have a built in modem speaker and the external LINE OUT speaker jack, so this method is not possible.

Requirements:

NOTE: If you do not have a sound card, you can plug an amplified speaker directly into the LINE OUT jack of the modem and these steps are not necessary. Consult your fax/voice modem manual for any additional requirements.

NOTE: If you do not have an available LINE IN jack on your sound card, you may be able to use the MIC IN jack instead.

Configure Sound settings in Windows

1. Using the Male to Male speaker cable, Plug in the LINE OUT/LINE from the fax/voice modem to the LINE IN or MIC IN on your Sound Card.
2. In Windows, Open the CONTROL PANEL, SOUND option.
3. Find and Select the LINE IN or MIC IN recording device from the Recording tab.
4. Click Properties.
5. Click the Listen Tab.
6. Enable the option “Listen to this device”
7. Select the appropriate playback device (Default playback device, or your preferred device)

The instructions provided are specific for Windows 10.
Steps may differ for other versions of Windows.

The post Modem speaker audio on external playback device appeared first on FaxTalk.

Importing WinFax PRO logs and phonebooks

FaxTalk fax software can import WinFax PRO phone books and send & receive log folders. Phone books are imported into the contacts folder in FaxTalk and logs are imported into the File Cabinet folder. For pricing and more information on FaxTalk software, please visit our on-line store. We also provide support services and can import or export your WinFax PRO data into a readable/viewable format.

FaxTalk requires that an existing (and functioning) installation of WinFax PRO be present on the system before you can perform the import process. This is required because the WinFax PRO phonebook and log data structure is a proprietary format. Unfortunately, the process is not as simple as choosing a data file you have saved and clicking import. FaxTalk cannot perform the import directly without the WinFax PRO installation files being present. WinFax PRO will be processing the automated “export” and FaxTalk will be performing the automated “import”. This is why both software products are required to be installed for this process to work. The installation of WinFax PRO does not require to have a working fax modem or telephone connection. If the WinFax PRO phonebooks and/or logs are visible in the WinFax PRO interface, in most cases they can be imported into FaxTalk.

Important: If you are using versions WinFax PRO 9.0 or TalkWorks PRO 2.0, it is important that you have updated to at least version 9.02 or 2.02. See Help, About in WinFax/TalkWorks for the version number you are using.

What to expect when importing WinFax data – Limitations

While most of the data from WinFax can be imported into FaxTalk, there are some technical limitations that prevent some of the data to be imported into FaxTalk. Here is a list of items that are not imported into FaxTalk.

Quick Cover Pages – WinFax has a quick cover page option that has user entered text on a no-frills cover sheet. This cover sheet and the text is not imported into FaxTalk.

Groups – WinFax has an option called Groups that can be created within a phone book. Groups allow you to pre-define a group of recipients and send them with one click instead of selecting each individual recipient. When importing a phone book from WinFax, the groups lists are not imported. FaxTalk has a group option available, so you can continue to use the group feature but these groups must be recreated from your imported phone books.

Voice mail – A WinFax companion product called TalkWorks PRO has the ability to record voice mail for playback. Recorded voice messages that were created with the TalkWorks PRO product are not imported into FaxTalk.

Sub-folders within WinFax phone books – sub folders can be imported into FaxTalk but they are not done automatically. This is a manual process.

Preparing the import

If you are replacing WinFax PRO with FaxTalk on the same computer, only step 1 is required.

If you are moving to a new machine and a new operating system and cannot install the WinFax PRO software, you will be required to perform all the steps below.

Step 1 – Install FaxTalk on machine where WinFax PRO is already installed

If you have already purchased FaxTalk you can temporarily install FaxTalk on your old computer, or you can use the free trial version of the FaxTalk which can be downloaded from the GetFaxing.com web site. Install the FaxTalk trial software onto the old machine that has the WinFax PRO software installed with the data you wish to import. Once the FaxTalk software is installed you can then import the WinFax PRO fax and contact data into the FaxTalk software. Note: must be a working installation of WinFax PRO.

Step 2 – Backup FaxTalk data and settings

After importing the WinFax PRO data into FaxTalk you will need to make a backup of the data in FaxTalk for use on the new machine. To make a backup of your existing data on the old machine there is a utility called FaxTalk Backup included with the FaxTalk software to back up all of your data files and settings stored in FaxTalk to a single backup file. The FaxTalk Backup utility can be found in the FaxTalk program group accessed under Programs (or All Programs) from the Windows Start menu.

Open the FaxTalk Backup application.
On the Backup tab make sure the all of the backup items are enabled then click the Backup Now button. By default this will create a file called FTBACKUP.FTA in the My Documents folder. Be sure to note where the backup file is stored and what filename is used.
Click OK when the FaxTalk Backup program displays the “Backup completed successfully” message.
Click Cancel to close the FaxTalk Backup program.
Once you have made a backup of your data you can copy the backup file from the old machine to a temporary folder on the new machine.

Step 3 – Install FaxTalk on new machine

To install the FaxTalk software on the new machine you will need to use the software installation file you downloaded when you purchased the software, or the software CD-ROM if you purchased the software on CD, as well as your software serial number.

If you purchased an upgrade version of the FaxTalk software you will also need to have a previous FaxTalk product installed on the new machine in order to install the FaxTalk upgrade software. The installation will check for a previous FaxTalk product and will not install if a previous FaxTalk product is not found. If you cannot install a previous FaxTalk product you will not be able to install the FaxTalk upgrade software on the new machine.

Step 4 – Restore FaxTalk data and settings on new machine

Once the FaxTalk software is installed on the new machine you can restore your data (including the imported WinFax PRO faxes and contacts) from the backup file you created on the old machine. To restore your data you need to use the FaxTalk Backup program on the new machine.

Open the FaxTalk Backup application.
Click on the Restore tab.
Use the Browse button to navigate to the folder where you originally copied the backup file from the old machine.
Select the file and click Open.
On the Restore tab make sure that only the “File Cabinet folder” and “Phonebooks and contacts” options are checked (all of the other restore items should be unchecked) and then click the Restore Now button.
Click Continue on the Confirm Restore dialog to start the restore process.
Click OK when the FaxTalk Backup program displays the “Restore completed successfully” message.
Click Cancel to close the FaxTalk Backup program.
Your WinFax PRO data should now be accessible in FaxTalk on your new machine.

The post Importing WinFax PRO phone books or logs into FaxTalk appeared first on FaxTalk.

Step 1 – Update WinFax PRO and TalkWorks PRO using WinFax Tools Move/Copy Compatibility Fix. (You can skip this step if you have already applied this update to your installation.) For subscription information, visit http://www.getfaxing.com/services.htm

WARNING: There is a known compatibility issue with Windows XP, 2003 and 2000 that can cause you to lose faxes if you move them into a new message store. Do not move faxes into a new message store unless you have applied this compatibility fix.

Step 2 – Using Windows, Create a new, empty folder somewhere your hard drive

1. Create an empty folder where your faxes will be stored. This can be in any location, we recommend your local hard drive and not removable or network storage. This should be a new, empty folder. Take note of this location as you will need to select this folder in step 6. below.

Step 3 – Create a message store in WinFax PRO or TalkWorks PRO

1. In Message Manager, click Go, and click Logs.
2. Click File, point to New and click Message Store. The New Message Store dialog box appears.
3. Type a name and description for the new message store.
4. Click Advanced to expand the New Message Store dialog box.
5. Click New WinFax PRO or New TalkWorks PRO, and click Set Location.
6. Select the location where you wish to place the message store. (Select the empty folder you created)

The post How to create a new message store in WinFax PRO or TalkWorks PRO appeared first on FaxTalk.

NOTE: WinFax PRO or TalkWorks PRO does not support distinctive ring when using Windows XP, Windows 2000 or Windows NT 4.1. The following information is reference for troubleshooting distinctive ring when using an older supported operating system, such as Windows 9x.

Distinctive Ring is a telephone service that enables you to use two or three telephone numbers on the same phone line. When the computer is properly configured, WinFax and TalkWorks can be configured to respond only to the telephone numbers that you specify.

How Distinctive Ring works

Distinctive Ring can also be set up to distinguish between different types of calls. For example, one type of ring pattern may be used for fax calls, another for voice calls, and yet another for data calls.

When Windows TAPI (Telephony Application Programming Interface) in Windows 95/98/Me detects a particular type of ring, it routes the incoming call to the waiting communications application defined for that ring pattern.

Requirements for Distinctive Ring

The requirements for Distinctive Ring are as follows:

• You must subscribe to the Distinctive Ring service from your local telephone company.
• Distinctive Ring can only be used in Windows 95, Windows 98, or Windows Me. Windows NT 4.0, Windows 2000, and Windows XP do not support caller ID or Distinctive Ring using its version of TAPI.
• The modem and modem drivers must support Distinctive Ring as implemented by Windows TAPI.

Modem support for Distinctive Ring

WinFax and TalkWorks do not support the Distinctive Ring feature for some modems. NOTE: WinFax PRO or TalkWorks PRO does not support distinctive
ring when using Windows XP, Windows 2000 or Windows NT 4.1. The
following information is reference for troubleshooting distinctive
ring when using an older supported operating system, such as Windows
9x.

Such modems use DRON/DROF to implement support for Distinctive Ring, rather than the implementation that is required by Windows. Because WinFax and TalkWorks rely on the modem and Windows TAPI to identify each ring pattern and route the call appropriately, modem drivers that are not supported by Windows for Distinctive Ring are also not supported by WinFax and TalkWorks. WinFax and TalkWorks may not function properly when the computer uses a modem driver that implements Distinctive Ring by means of DRON/DROF.

This problem has been seen in modems that use the following chipsets:

Conexant HCF and HSF
Lucent Technologies
Ambient Technologies
ESS Technologies
Motorola SM56
Topic
Some recent US Robotics modems

For information on Windows nonsupport of DRON/DROF messages, consult your Microsoft Windows documentation or read article number Q240996, Troubleshooting Distinctive Ring, in the Microsoft Knowledge Base.

To enable Windows support for such modems, contact your modem manufacturer to determine whether drivers are available that include support for Distinctive Ring that uses Windows TAPI rather than DRON/DROF.

Troubleshooting Distinctive Ring

Distinctive Ring is completely handled by TAPI and the modem. The modem identifies the ring pattern and TAPI routes the call based on the modem's feedback. WinFax PRO/TalkWorks PRO simply wait for TAPI to tell them what type of call is coming in. As such, most Distinctive Ring problems involve configuration problems with the modem or TAPI.

NOTE: WinFax PRO or TalkWorks PRO does not support distinctive
ring when using Windows XP, Windows 2000 or Windows NT 4.1. The
following information is reference for troubleshooting distinctive
ring when using an older supported operating system, such as Windows
9x.

Configure WinFax/TalkWorks to use the TAPI port
In Program Setup, double-click Modems and Communications Devices.
Select the modem, and then click Properties.
Under Communications Port, it must be set to TAPI.

Verify that the correct INF file is installed
Click Start, point to Settings, and click Control Panel. The Control Panel window appears.
Double-click Modems. The Modems Properties dialog box appears.
Select the modem, and click Properties. If a Distinctive Ring tab is displayed, you have confirmed that the modem supports the Distinctive Ring feature and that the correct .INF file is installed.

For Windows 95, verify the version of the Unimodem.vxd file
Click Start, point to Find, and click Files or Folders. The Find dialog box appears.
From the Look In drop-down list, select the drive onto which you installed Windows.
Check Include subfolders (if not already checked).
In the Named field, type unimodem.vxd and click Find Now. Windows displays all files matching the search criteria.
Select the found file, click File, and then click Properties.
Click the Version tab. Make sure that the file version is 4.10.0431 or later. If you do not have the correct version installed, download and install Unimodem/V from the Microsoft Web site. For instructions on how to do this, and a link to the download, read the Microsoft Knowledge Base article Unimodem V Adds Additional Support for Data/Fax/Voice Modems.

Configure the modem for Distinctive Ring
Click Start, point to Settings and click Control Panel. The Control Panel window appears.
Double-click Modems. The Modems Properties dialog box appears.
Select the modem, and click Properties.
Click the Distinctive Ring tab.
Select “This Phone Line has Distinctive Ring Services.”
If you want to answer:
Fax calls only, select Fax from the Double Ring drop-down list.
Voice calls only, select Voice from the Single Ring drop-down list.

Select an entry in the Telephon.ini file
Select the [HandOffPriorities] section in the Telephon.ini file for the correct entry.
Click Start, and then click Run. The Run dialog box appears.
In the Open field, type telephon.ini and press Enter.
Locate the [HandOffPriorities] section.
Verify that the following line exists in this section:

g3fax=wfxmod32.exe

Add the line if it is missing.

Verify the ring patterns
To verify that the correct ring patterns are being used by your modem:

Exit all open programs.
Verify that the modem responds to commands:
Click Start, point to Programs, point to Accessories, and then click HyperTerminal. The HyperTerminal folder window appears.
Double-click HyperTerminal or Hypertrm.exe. The HyperTerminal window appears.
Type any name for the connection in the Name field of the Connection Description dialog box.
Click OK. The Phone Number dialog box appears.
Type any number in the Phone Number field.
Select the modem from the “Connect Using” drop-down list. The default selection will do in most cases.
Click OK. The Connect dialog box appears.
Click Cancel.
In the blank HyperTerminal window, type atz and press Enter. The modem should respond with OK. If the modem does not respond or does not respond with OK, it is not properly configured in Windows.
Dial into the telephone line using the appropriate phone number for the ring pattern and check for the RING response in HyperTerminal.

One of the following ring types should be displayed if TAPI is working correctly:
For ring pattern 1, either RINGA or RING1 should be displayed.
For ring pattern 2, either RINGB or RING2 should be displayed.
For ring pattern 3, either RINGC or RING3 should be displayed.

If you see a different response from the modem, contact the modem manufacturer for further assistance.

For U.S. Robotics V.Everything modems, add configuration information
If you have a U.S. Robotics V.Everything modem installed in the computer, configure the modem as follows:

Click Start, point to Settings and then click Control Panel. The Control Panel window appears.
Double-click Modems.
Select the modem, and click Properties.
If you do not have a Distinctive Ring tab, contact the modem manufacturer to obtain and install the latest .INF file for the modem.
Click the Connection tab.
Click Advanced.
Type the following in the Extra Settings field: ats41=1 and click OK.

More information
WinFax and TalkWorks can be configured to ignore specific ring patterns. NOTE: WinFax PRO or TalkWorks PRO does not support distinctive
ring when using Windows XP, Windows 2000 or Windows NT 4.1. The
following information is reference for troubleshooting distinctive
ring when using an older supported operating system, such as Windows
9x.

To configure WinFax/Talkworks to ignore calls from specific ring patterns:
In the WinFax PRO or TalkWorks PRO Program Setup, double-click Receive. The Receive Properties dialog appears.
Select the Advanced tab. You see options for Distinctive Ring. If Distinctive Ring is unavailable, see that all the requirements have been met and that the modem is configured to use TAPI instead of a COM port.
Check Do Not Answer Calls Using the Ring Pattern Assigned to Data Calls.
Click Ring Pattern Setup. The Modems Properties dialog box appears for your modem.
Click the Distinctive Ring tab and set the appropriate ring pattern to Data. WinFax PRO/TalkWorks PRO will ignore a call of that ring pattern type.

The post How to set up and troubleshoot Distinctive Ring with WinFax PRO or TalkWorks PRO appeared first on FaxTalk.

The post Adjusting macro security levels in Microsoft Word XP/2002/2003 appeared first on FaxTalk.

Reconfiguring Windows security settings

To enable Fax Sharing, perform the following steps at the host computer, and then repeat sections 1-4 at the client computer. Do all of the sections in the order given.

Section 1: To ensure that the Windows Firewall is enabled

1. At the host computer, log on as a user with Administrative privileges. If you already performed sections 1-7 at the host computer, logon at the client computer instead.
2. From the Start menu, click Settings > Control Panel.
3. If using the Classic View, double-click Windows Firewall. Otherwise, click Security Center and then, in the “Manage security settings for:” section, click Windows Firewall.
4. Select On (recommended).

Section 2: To add the WinFax Controller program to the Windows Firewall Exceptions list.

1. On the Exceptions tab, click Add Program.
2. Select Controller. The “Path:” box displays a path that ends in Wfxctl32.exe.
3. If the host and client are on the same network (subnet), click Change scope and select My network (subnet) only.
4. Click OK, and then click OK again.
5. In the Programs and Services list, ensure that the box next to Controller is selected.
6. Click OK, and close the Windows Control Panel.

Section 3: To enable Remote Administration traffic through the Firewall by enabling RPC and DCOM

1. From the Start menu, select All Programs > Accessories > Command Prompt.
2. Type netsh
3. Type firewall
4. If the host and client are on the same subnet, type: 
   set service REMOTEADMIN ENABLE SUBNET

   otherwise, type:
   set service REMOTEADMIN ENABLE ALL
   

5. Type show service and verify that Remote Administration is enabled.
6. Type exit and then type exit again.

Section 4: To enable machine wide, remote access to COM for Anonymous Logon users

1. From the Start menu, click Settings > Control Panel.
2. If using the Classic View, double-click Administrative Tools. Otherwise, click Performance and Maintenance, and then double-click Administrative Tools.
3. Double-click Component Services.
4. From the Console Root, open Component Services > Computers > My Computer.
5. If you see a Security Alert dialog box, click Unblock.
6. Right-click My Computer, and click Properties.
7. In the My Computer Properties dialog box, on the COM Security tab, in the Access Permissions group, click Edit Limits.
8. In the Access Permission dialog box, choose ANONYMOUS LOGON, and select Allow on the Remote Access entry.
9. Click OK, and then click OK again.
10. Close the Component Services window and the Administrative Tools window.
11. If you are performing these steps at the host computer, continue with section 5. Otherwise, go to section 7.

Section 5: To enable Anonymous Logon users to have machine wide, remote activation access to COM

1. From the Start menu, click Settings > Control Panel.
2. If using the Classic View, double-click Administrative Tools. Otherwise, click Performance and Maintenance and then double-click Administrative Tools.
3. Double-click Component Services.
4. From the Console Root, open Component Services > Computers > My Computer.
5. Right-click My Computer, and click Properties. This step opens the My Computer Properties dialog box.
6. Click the COM Security tab.
7. In the Launch and Activation Permissions group, select Edit Limits.
8. In the Launch Permission dialog box, click Add, type ANONYMOUS LOGON and click OK.
9. Select ANONYMOUS LOGON, and select Allow on the “Remote Activation” entry. All other boxes should be deselected.
10. Click OK, and then click OK again.
11. Close the Component Services window and the Administrative Tools window.
12. Restart the computer.

Section 6: To enable Anonymous Logon users to have remote activation access to the WinFax.Attachment DCOM component

1. From the Start menu, click Settings > Control Panel.
2. If using the Classic View, double-click Administrative Tools. Otherwise, click Performance and Maintenance, and then double-click Administrative Tools.
3. Double-click Component Services.
4. From the Console Root, open Component Services > Computers > My Computer > DCOM Config.
5. From the menu, click View > Detail.
6. From the DCOM Config list, right-click WinFax.Attachment, and click Properties.
7. On the Security tab, in the Launch and Activation Permissions group, select Customize, and click Edit.
8. Click Add, type ANONYMOUS LOGON and click OK.
9. Choose ANONYMOUS LOGON, and select Allow on the Remote Activation entry. All other boxes should be deselected.
10. Click OK, and then click OK again.
11. Close the Component Services window and the Administrative Tools window.

Section 7: Apply the changes
Restart the computer.

The post How to configure WinFax PRO or TalkWorks PRO as a fax sharing host in Windows XP Service Pack 2 or 3 appeared first on FaxTalk.

This message can appear if you are using a 64 bit version of Microsoft Word with the FaxTalk Fax Merge. By default, Microsoft Office (versions 2010 and higher) install the 32-bit version of Office even if your computer is running a 64-bit edition of Windows. FaxTalk Fax Merge requires a 32 bit version (the default and recommended installation) of Microsoft Word.  

http://office.microsoft.com/en-001/word-help/choose-the-32-bit-or-64-bit-version-of-office-HA010369476.aspx

How to check which version of Microsoft Office is installed

http://office.microsoft.com/en-001/excel-help/what-version-of-office-am-i-using-HA101873769.aspx

The post Microsoft Forms: Could not load some objects because they are not available on this machine. appeared first on FaxTalk.